Your Privacy Is Our Responsibility
Every piece of information collected, stored, and used on the rr44 platform is handled in strict accordance with security standards — your trust is our highest priority.
This privacy policy applies to users of the rr44 platform. When you use our website, register, or use any of our services, you are considered to have accepted the terms of this policy. Please read the full policy carefully.
Table of Contents
1. What Information We Collect
When creating an account on the rr44 platform and at various stages of using our services, we may collect the following information:
Personal Identification Information
- Full name and date of birth
- Valid government-issued ID details (for age verification)
- Email address and mobile number
- Current address
Financial Information
- Payment method details (information required for bKash, Nagad, Rocket, or bank transfers)
- Transaction history — deposit and withdrawal records
- Account balance and bonus-related information
Technical Information
- IP address and device type
- Browser type and operating system
- Time of site access and session duration
- Time spent on each page (log data)
Gaming Activity Information
- Play history and betting records
- Preferred game categories
- Win and loss records
2. How We Collect Information
rr44 collects user information in the following ways:
- Direct Collection: Information you provide during account registration, login, and form submissions.
- Automatic Collection: Information collected automatically through cookies and similar technologies when you browse our site.
- Payment Processing: Information received from payment gateways when completing financial transactions.
- Identity Verification: Documents collected during the KYC (Know Your Customer) process to confirm your identity.
- Communication Records: Records of your conversations with our support team.
3. Purpose of Using Information
rr44 uses collected information for the following purposes:
For Service Operations
- Creating and managing accounts
- Processing financial transactions — deposits and withdrawals — smoothly
- Accurately providing bonuses, cashback, and VIP rewards
- Improving customer service quality
For Security & Compliance
- Preventing fraud and money laundering
- Verifying age — ensuring access only for users aged 21 and above
- Preventing the creation of multiple accounts
- Meeting applicable legal and regulatory obligations
For Experience Improvement
- Providing a personalized experience based on your preferences
- Analyzing site performance and functionality
- Identifying and resolving technical issues
For Communication
- Sending important account-related notifications
- Responding to your support requests
- Sending promotional information subject to your consent
4. Data Storage & Security
rr44 takes industry-standard technical and organizational measures to protect your personal information. Our security management includes the following:
Technical Protection
- SSL Encryption: Every connection on our site is secured with SSL (Secure Socket Layer) encryption, which prevents third-party interference during data transmission.
- Data Encryption: Stored sensitive information is kept in encrypted format.
- Firewall & Anti-Malware: Our servers are always protected by up-to-date security software.
- Secure Servers: User data is stored on servers kept in a secure, controlled environment.
Organizational Protection
- Only authorized personnel can access user information.
- Regular internal training and audits on data protection are conducted.
- A rapid response plan is in place for any data breach.
5. Sharing Information with Third Parties
rr44 never sells your personal information under any circumstances. However, information may be shared with third parties in the following limited situations:
Service Provider Partners
Only the necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technical operation of the site. These partners operate under strict confidentiality agreements.
Legal Obligations
We may be required to disclose information to regulatory authorities when required by a court order, a lawful request from law enforcement agencies, or applicable law.
Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, we will notify you and this privacy policy will remain in effect.
- We do not sell information to advertisers or data brokers.
- Personal information is not shared directly with affiliates or marketing partners.
- Any sharing remains within the limits of this policy.
6. Cookies & Tracking Technologies
The rr44 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.
Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of the site — maintaining login sessions and ensuring security. The site cannot function properly without these.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Help analyze how the site is used to improve the quality of services.
Cookie Controls
You can accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may prevent you from using certain features of the site.
7. User Rights
Every user registered at rr44 has the following rights regarding their personal information:
Right of Access
You may ask us at any time to find out what information we hold about you. We will provide you with a copy within a reasonable time.
Right to Correction
If there is any error in your stored information or if it needs to be updated, you can contact our support team to have it corrected.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations, ongoing disputes, or other legitimate reasons.
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. In such cases, we will stop promotional communications immediately.
How to Exercise Your Rights
To exercise any of the above rights, contact our support team directly. We will endeavor to respond to your request within 30 working days.
8. Protection of Minors
rr44 strictly provides services only to those aged 21 and above. We do not knowingly collect information from minors or allow them to register.
- Age verification is in place during the registration process.
- If we are informed that information from a minor has been collected, we will immediately close that account and delete the relevant information.
- If you believe a minor is using our platform, please inform our support team right away.
9. Data Retention Period
rr44 does not retain user information longer than necessary. In determining how long to retain data, we consider the following:
- While the account is active: Necessary information is stored throughout the entire period your account remains active.
- Financial records: Records of financial transactions must be retained for a specified period in accordance with legal obligations.
- After account closure: Even after an account is closed, certain information may be retained for a specified period for dispute resolution, fraud prevention, and legal compliance.
- Deletion process: Once the designated retention period ends, information is deleted securely and permanently.
10. Policy Changes
rr44 may update this privacy policy from time to time. For any significant changes, we will take the following steps:
- The updated policy will be published on this page, and the date of the most recent update will be noted at the top of the page.
- Registered users will be notified by email in the event of significant changes.
- Continued use of the site after any changes will be taken as your acceptance of the updated policy.
We recommend that you review this policy regularly so that you stay informed about the latest updates.
11. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated support team is available 24/7 to assist in both Bengali and English.
Privacy Contact
Our support team is always ready to help with any questions about the protection of your information.
Live Chat: Available 24/7
Email:
Support is available in both Bengali and English